The RCC Patient Partnership Quality Mark: Meeting Patient Expectations
“The Royal College of Chiropractors believes that chiropractic services should be centred on the users of those services. The College supports the delivery of services that are flexible and responsive to the needs of patients, acknowledging them as partners in their own care.”
This view is endorsed by The Royal College of Chiropractors Lay Partnership Group (LPG), a forum that provides a patient and public viewpoint with regard to College business, and develops initiatives to support patient advocacy. The LPG has a number of patient and public representatives, including the Chairman of the Chiropractic Patients Association, as well as chiropractors who work with the group to provide professional advice.
On 28 September 2006, the Group launched a new quality mark for chiropractic practices. This Patient Partnership Quality Mark (PPQM) is awarded to recognise excellence in terms of meeting patient expectations. Practices are required to demonstrate they meet patient expectations in a wide range of areas, as identified by the lay members of the LPG, including the following:
- Accessibility
- Booking systems and out-of-hours cover
- Cleanliness and safety
- Privacy
- Communication
- Patient education
- Record keeping
- Other forms of care offered
Practices are also invited to explain how they undertake other activities to meet patient expectations in ways not envisaged by the LPG.
Applications, which need to be supported by relevant evidence, are considered by an LPG-appointed panel and judged on the form submitted, although the panel reserves the right to check the veracity of statements made, as necessary. Practices vary enormously in terms of size, however the size of a practice is not a deciding factor with the PPQM and each application is considered on its own merit.
Successful Practices receive a plaque and, in addition, permission is granted to use the ‘kite mark’ logo on practice correspondence and literature. This provides a clear message to current and prospective patients. The award is made for a period of three years after which a further application is needed if the quality mark is to be retained.
Over time, it is envisaged that this initiative will serve to identify new examples of good practice as well as promoting and identifying standards for best practice in terms of meeting patient expectations.
Call for applications
Patient Partnership Quality Mark (PPQM) – The call for PPQM applications for the 2021-2023 period is now closed.
The application form, Conditions of Award and further application support are available here.
Current holders of the PPQM award are listed below:
- Abacus Chiropractic Clinic, Stratford upon Avon: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Abbey Chiropractic, Bury St Edmunds: 2012-2014, 2015-2017, 2018-2020, 2021-2023
- Acorn Health: 2015-2017, 2017-2019, 2019-2021, 2021-2023
- Advanced Chiropractic, Maldon: 2017-2019, 2019-2021
- Advanced Pain Relief Clinic, Milton Keynes: 2021-2023
- AECC University College Clinic, Bournemouth: 2008-2010, 2012-2014, 2017-2019, 2020-2022
- Amersham Chiropractic: 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Amethyst Chiropractic Clinic, Poole 2012-2014, 2015-2017, 2018-2020, 2021-2023
- Attend2Health, Buntingford: 2016-2018, 2019-2021
- The Back Pain Centre, Bournemouth: 2019-2021
- Back 2 Balance with Chiropractic , Brighton: 2008-2010, 2011-2013, 2015-2017, 2019-2021
- Back in Shape Chiropractic, Andover: 2021-2023
- BackActive, Midhurst: 2007-2009, 2010-2012, 2013-2015, 2015-2017, 2017-2019, 2020-2022
- BackActive, Southsea: 2007-2009, 2010-2012, 2013-2015, 2015-2017, 2017-2019, 2020-2022
- BackActive, Tadley: 2017-2019, 2020-2022
- Backs and Joints, Basingstoke: 2017-2019, 2020-2022
- Backspace Chiropractic Fitness, London SW4 7EE: 2020-2022
- Banchory Chiropractic Clinic: 2019-2021
- Barnstaple Chiropractic Clinic: 2016-2018, 2019-2021
- Beckenham and Bromley Chiropractic Clinic: 2020-2022
- Beeston Chiropractic Clinic: 2009-2011, 2012-2014, 2015-2017, 2018-2020, 2021-2023
- The Clinic at Borde Hill, Haywards Heath: 2017-2019, 2020-2022
- Borehamwood Chiro-Practice: 2009-2011, 2020-2022
- Bristol Chiropractic Clinic: 2017-2019, 2020-2022
- Bristol Chiropractic Sports and Family Clinic: 2021-2023
- Camberley Chiropractic Clinic: 2018-2020, 2020-2022
- Castle Lane Clinic, Bournemouth: 2009-2011, 2012-2014, 2015-2017, 2018-2020, 2021-2023
- Cedar Tree Chiropractic, Burton on Trent: 2018-2020, 2021-2023
- Centaur Chiropractic: Garsington: 2008-2010, 2011-2013, 2018-2020, 2020-2022
- The Centre for Positive Health, Telford: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Chard Chiropractic Neck & Back Pain Clinic: 2008-2010, 2011-2013, 2014-2016, 2017-2019, 2020-2022
- Cheam Chiropractic & Physiotherapy Centre: 2011-2013, 2014-2016, 2021-2023
- Chelmsford Chiropractic Clinic: 2009-2011, 2012-2014, 2015-2017, 2018-2020, 2021-2023
- Cheshunt Chiropractic Clinic: 2014 – 2016, 2017-2019, 2021-2023
- Chiropractic by Hand, London SW12: 2019-2021
- Chiropractic Care Clinics (Beaminster): 2010-2012, 2013-2015, 2016-2018, 2020-2022
- Chiropractic Care Clinics (Crewkerne): 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2020-2022
- Chiropractic Care Clinics (Yeovil): 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2020-2022
- Chiropractic First, Grimsby: 2016-2018, 2019-2021
- Cleve Chiropractic Clinic: 2016-2018, 2019-2021
- Clinig Corff Ystwyth, Aberystwyth: 2009-2011, 2012-2014, 2015-2017, 2018-2020, 2020-2022
- Connect Chiropractic, Leith: 2015-2017, 2019-2021
- Connect Chiropractic, Trinity, Edinburgh: 2016-2018, 2019-2021
- Core Clinics, Hatton: 2020-2022
- Cotswold Chiropractic Clinic, Cheltenham: 2008-2010, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Cowes Chiropractic Clinic: 2013-2015,2016-2018, 2019-2021
- Creative Chiropractic, Fakenham: 2017-2019, 2020-2022
- Davies Chiropractic Care, Stockport: 2019-2021
- Dixon Health, Bradford-on-Avon: 2007-2009, 2013-2015, 2016-2018, 2019-2021
- Dixon Health, Chippenham: 2019-2021
- Dixon Health, Devizes: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Durham Family Chiropractic: 2020-2022
- Ealing Broadway Chiropractic Clinic: 2020-2022
- Elgin Chiropractic Clinic: 2016-2018, 2019-2021
- Emerald Chiropractic, Evesham: 2013-2015, 2016-2018, 2018-2020, 2020-2022
- Exeter Chiropractic Clinic: 2016-2018, 2019-2021
- Fordingbridge Chiropractic Clinic: 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Grand Drive Chiropractic Clinic, London SW20 8DR: 2021-2023
- Guildford Chiropractic Centre: 2008-2010, 2011-2013, 2014-2016, 2017-2019, 2020-2022
- The Guildford Spine Centre: 2020-2022
- Hands-on-Health Family Chiropractor, Camberley: 2011-2013, 2014-2016, 2017-2019, 2020-2022
- Harbour Chiropractic, Topsham: 2021-2023
- Harbourside Chiropractic Centre, Portishead: 2016-2018, 2019-2021
- Aligned Health, Chester: 2018-2020, 2021-2023
- Headingly Chiropractic Clinic: 2016-2018, 2019-2021
- Health for Life, Edinburgh: 2016-2018, 2019-2021
- Health for Life, Kelso: 2016-2018, 2019-2021
- Homewood Chiropractic Clinic, Fareham: 2019-2021
- Honor Oak Wellness Rooms, London SE23 1LN: 2020-2022
- Huntly Chiropractic Clinic: 2016-2018, 2019-2021
- Inspired Chiropractic, Norfolk: 2009-2011, 2012-2014, 2015-2017, 2018-2020, 2021-2023
- Irrefutable Health, Kingston upon Thames: 2019-2021
- ISIS Chiropractic Clinic, Aylesbury: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- ISIS Chiropractic Clinic, Northampton: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- ISIS Chiropractic Clinic, Milton Keynes: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Kube Medical, Swindon: 2019-2021
- Leckhampton Chiropractic Clinic, Cheltenham: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- LJ Chiropractic, Haverfordwest: 2019-2021
- Leamington Spa Chiropractic Clinic: 2020-2022
- Lincoln Chiropractic Clinic: 2013-2015, 2016-2018, 2019-2021
- The Llandaff Clinic, Cardiff: 2014-2016, 2017-2019, 2020-2022
- The London Wellness Centre, E14 4AF: 2020-2022
- The London Wellness Centre, SE1 3QJ: 2020-2022
- Longlevens Chiropractic & Sports Injury Clinic: 2013-2015, 2016-2018, 2019-2021
- Lushington Family Chiropractic, Eastbourne: 2007-2009, 2010-2012, 2015-2017, 2019-2021
- McTimoney College of Chiropractic Clinic: 2009-2011, 2012-2014, 2015-2017, 2018-2020, 2021-2023
- Melksham Family Chiropractic Centre: 2014-2016, 2017-2019, 2020-2022
- Morningside Chiropractic: 2014-2016, 2017-2019, 2020-2022
- The Chiropractic Clinic, New Malden: 2007-2009, 2014-2016, 2017-2019, 2019-2021
- North Walsham Chiropractic Clinic: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- N8 Health, North Finchley: 2012-2014, 2015-2017, 2018-2020, 2021-2023
- Nimbus Clinics, Burgess Hill: 2021-2023
- The Parker Clinic, Bishopston: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Pembroke Chiropractic Clinic: 2019-2021
- Poise Health, Bristol: 2014-2016, 2017-2019, 2020-2022, 2021-2023
- Precision Chiropractic, Caerphilly: 2016-2018, 2019-2021
- Prime Therapy Clinic, Grantham: 2017-2019, 2019-2021
- Redditch Chiropractic Clinic: 2020-2022
- Riverside Chiropractic Clinic, Aberdeen: 2012-2014, 2017-2019, 2020-2022
- Riviera Wellbeing Clinic, Paignton: 2015-2017, 2017-2019, 2020-2022
- Salford City Chiropractic: 2016-2018, 2018-2020, 2020-2022
- Sevenoaks Chiropractic Clinic: 2019-2021
- Shaw Chiropractic Clinic, Swindon: 2011-2013, 2014-2016, 2019-2021
- Skelian Chiropractic Clinic, Cheltenham: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Sloane Square Chiropractic: 2012-2014, 2016-2018, 2019-2021
- Solent Sports Injury Clinic, Lee on the Solent: 2017-2019, 2019-2021
- Solihull Chiropractic Clinic: 2016-2018, 2019-2021
- Spinavita 2014-2016, 2016-2018, 2019-2021
- Staines Chiropractic Clinic: 2013-2015, 2015-2017, 2019-2021
- Stockton Chiropractic Clinic, Stockton-on-Tees: 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Stoke Chiro Spinal Health Centre: 2017-2019, 2021-2023
- Stowmarket Chiropractic Health Clinic: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Street Chiropractic Clinic, Street: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Sussex Chiropractic Clinic, Haywards Heat: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Taunton Chiropractic Neck & Back Pain Clinic: 2008-2010, 2011-2013, 2014-2016, 2017-2019, 2020-2022
- Well Adjusted Health, Ashington: 2016-2018, 2019-2021
- Wellington Chiropractic Neck & Back Pain Clinic: 2014-2016, 2017-2019, 2020-2022
- West Hallam Chiropractic Clinic: 2019-2021
- Westhill Chiropractic Clinic: 2016-2018, 2019-2021
- The Whitchurch Clinic: 2018-2020, 2021-2023
- Wickford Chiropractic Clinic: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- The Woodstock Chiropractor: 2018-2020, 2020-2022