The RCC Patient Partnership Quality Mark: Meeting Patient Expectations
“The Royal College of Chiropractors believes that chiropractic services should be centred on the users of those services. The College supports the delivery of services that are flexible and responsive to the needs of patients, acknowledging them as partners in their own care.”
This view is endorsed by The Royal College of Chiropractors Lay Partnership Group (LPG), a forum that provides a patient and public viewpoint with regard to College business, and develops initiatives to support patient advocacy. The LPG has a number of patient and public representatives, including the Chairman of the Chiropractic Patients Association, as well as chiropractors who work with the group to provide professional advice.
On 28 September 2006, the Group launched a new quality mark for chiropractic practices. This Patient Partnership Quality Mark (PPQM) is awarded to recognise excellence in terms of meeting patient expectations. Practices are required to demonstrate they meet patient expectations in a wide range of areas, as identified by the lay members of the LPG, including the following:
- Accessibility
- Booking systems and out-of-hours cover
- Cleanliness and safety
- Privacy
- Communication
- Patient education
- Record keeping
- Other forms of care offered
Practices are also invited to explain how they undertake other activities to meet patient expectations in ways not envisaged by the LPG.
Applications, which need to be supported by relevant evidence, are considered by an LPG-appointed panel and judged on the form submitted, although the panel reserves the right to check the veracity of statements made, as necessary. Practices vary enormously in terms of size, however the size of a practice is not a deciding factor with the PPQM and each application is considered on its own merit.
Successful Practices receive a plaque and, in addition, permission is granted to use the ‘kite mark’ logo on practice correspondence and literature. This provides a clear message to current and prospective patients. The award is made for a period of three years after which a further application is needed if the quality mark is to be retained.
Over time, it is envisaged that this initiative will serve to identify new examples of good practice as well as promoting and identifying standards for best practice in terms of meeting patient expectations.
Call for applications
Patient Partnership Quality Mark (PPQM) – The call for PPQM applications for the 2019-2021 period is now closed. Applications for the period 2020-2022 will open in the spring.
The 2019-2021 application form, Conditions of Award and application support are available here for reference only.
Practices that hold a current PPQM award are listed below:
- Abacus Chiropractic Clinic, Stratford upon Avon: 2007-2009, 2010-2012, 2012-2015, 2016-2018, 2019-2021
- Abbey Chiropractic, Bury St Edmunds: 2012-2014, 2015-2017, 2018-2020
- Aberdeenshire Chiropractic Clinic: 2017-2019
- Acorn Health, Emsworth: 2015-2017, 2017-2019, 2019-2021
- Advanced Chiropractic, Chelmsford: 2018-2020
- Advanced Chiropractic, Maldon: 2019-2021
- Advanced Chiropractic, Witham: 2018-2020
- Amersham Chiropractic: 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Amethyst Chiropractic Clinic, Poole 2012-2014 , 2015-2017, 2018-2020
- Anglo-European College of Chiropractic (Clinic), Bournemouth: 2017-2019
- Attend 2 Health, Buntingford: 2016-2018, 2019-2021
- The Back Pain Centre, Bournemouth: 2019-2021
- Back 2 Balance, Brighton: 2019-2021
- Back2Health, Alton: 2007-2009, 2010-2012, 2013-2015, 2015-2017, 2017-2019
- Back2Health, Basingstoke: 2017-2019
- Back2Health, Midhurst: 2007-2009, 2010-2012, 2013-2015, 2015-2017, 2017-2019
- Back2Health Petersfield: 2007-2009, 2010-2012, 2013-2015, 2015-2017, 2017-2019
- Back2Health, Southsea: 2007-2009, 2010-2012, 2013-2015, 2015-2017, 2017-2019
- Back2Health, Tadley: 2017-2019
- Back2Fitness, Rustington: 2017-2019
- Banchory Chiropractic Clinic: 2019-2021
- Barnstaple Chiropractic Clinic: 2016-2018, 2019-2021
- Battersea and Wandswoth Chiropractors: 2017-2019
- Beeston Chiropractic Clinic: 2009-2011, 2012-2014, 2015-2017, 2018-2020
- The Clinic at Borde Hill, Haywards Heath: 2017-2019
- Braintree Chiropractic & Back Pain Clinic: 2008-2010, 2011-2013, 2014-2016, 2017-2019
- Bristol Chiropractic Clinic: 2017-2019
- Camberley Chiropractic Clinic: 2018-2020
- Castle Lane Clinic, Bournemouth: 2009-2011, 2012-2014, 2015-2017, 2018-2020
- Cathedral Chiropractic, Truro: 2018-2020
- Cedar Tree Chiropractic, Burton on Trent: 2018-2020
- Centaur Chiropractic: Garsington: 2018-2020
- The Centre for Positive Health, Telford: 2016-2018, 2019-2021
- Chard Chiropractic Clinic: 2008-2010, 2011-2013, 2014-2016, 2017-2019
- Chelmsford Chiropractic Clinic: 2009-2011, 2012-2014, 2015-2017, 2018-2020
- Cheshunt Chiropractic Clinic: 2014-2016, 2017-2019
- Chevington Chiropractic Clinic, Bletchingley: 2008-2010, 2011-2013, 2014-2016, 2017-2019
- The Chirohealth Clinic, Scunthorpe: 2008-2010, 2011-2013, 2014-2016, 2017-2019
- Chiropractic by Hand, London SW12: 2019-2021
- Chiropractic First, Grimsby: 2016-2018, 2019-2021
- Chiropractic Plus, Haxby: 2016-2018, 2018-2020
- Chiropractic Plus, Pocklington: 2015-2017, 2018-2020
- Cleve Chiropractic Clinic: 2016-2018, 2019-2021
- Clinig Corff Ystwyth, Aberystwyth: 2009-2011, 2012-2014, 2015-2017, 2018-2020
- Coalville Chiropractic Clinic, Leicester: 2011-2013, 2014-2016, 2017-2019
- Connect Chiropractic, Leith: 2019-2021
- Connect Chiropractic, Trinity, Edinburgh: 2019-2021
- Cotswold Chiropractic Clinic, Cheltenham: 2008-2010, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Cowes Chiropractic Clinic: 2013-2015,2016-2018, 2019-2021
- Creative Chiropractic, Fakenham: 2017-2019
- Davies Chiropractic Care, Stockport: 2019-2021
- Derby Family Chiropractic: 2012-2014, 2015-2017, 2018-2020
- Dixon Health, Bradford-on-Avon: 2013-2015, 2016-2018, 2019-2021
- Dixon Health, Chippenham: 2019-2021
- Dixon Health, Devizes: 2016-2018, 2019-2021
- Dynamic Chiropractic, Sale: 2008-2010, 2011-2013, 2015-2017, 2018-2020
- Elgin Chiropractic Clinic: 2016-2018, 2019-2021
- Emerald Chiropractic, Evesham: 2016-2018, 2018-2020
- Exeter Chiropractic Clinic: 2016-2018, 2019-2021
- For Health Chiropractic, Pangbourne: 2009-2011, 2012-2014, 2015-2017, 2018-2020
- Fordingbridge Chiropractic Clinic: 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Guildford Chiropractic Centre: 2008-2010, 2011-2013, 2014-2016, 2017-2019
- Hands-on-Health Family Chiropractic, Camberley: 2011-2013, 2014-2016, 2017-2019
- Harbourside Chiropractic Centre, Portishead: 2016-2018, 2019-2021
- Harding Chiropractic Clinic, Chester: 2018-2020
- Haslemere Chiropractic Clinic: 2007-2009, 2010-2012, 2013-2015, 2015-2017, 2018-2020
- Headingly Chiropractic Clinic: 2016-2018, 2019-2021
- Heale’s Chiropractic Clinic, Hitchin: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2018-2020
- Heale’s Chiropractic Clinic, Luton: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2018-2020
- Health for Life, Edinburgh: 2016-2018, 2019-2021
- Health for Life, Kelso: 2016-2018, 2019-2021
- Homewood Chiropractic Clinic, Fareham: 2019-2021
- Huntly Chiropractic Clinic: 2016-2018, 2019-2021
- Hykeham Chiropractic Clinic: 2017-2019
- Inspired Chiropractic, Norfolk: 2009-2011, 2012-2014, 2015-2017, 2018-2020
- Inverurie Chiropractic Clinic: 2012-2014, 2015-2017, 2018-2020
- Irrefutable Health, Kingston upon Thames: 2019-2021
- ISIS Chiropractic Clinic, Aylesbury: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- ISIS Chiropractic Clinic, Northampton: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- ISIS Chiropractic Clinic, Milton Keynes: 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Kube Medical, Swindon: 2019-2021
- The Lansdown Clinic, Stroud: 2010-2012, 2013-2015, 2016-2018, 2018-2020
- Leckhampton Chiropractic Clinic, Cheltenham: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- LJ Chiropractic, Haverfordwest: 2019-2021
- Le Roux Chiropractic Clinic, Weston: 2017-2019
- Lexden Chiropractic & Back Pain Clinic, Colchester: 2008-2010, 2011-2013, 2014-2016, 2017-2019
- Lincoln Chiropractic Clinic: 2013-2015, 2016-2018, 2019-2021
- Llandaff Chiropractic Clinic: 2014-2016, 2017-2019
- Longlevens Chiropractic & Sports Injury Clinic: 2013-2015, 2016-2018, 2019-2021
- Luck’s Yard Clinic, Milford: 2009-2011, 2012-2014, 2015-2017, 2017-2019
- Lushington Family Chiropractic, Eastbourne: 2019-2021
- Maldon Chiropractic Clinic: 2017-2019
- McTimoney College of Chiropractic Clinic: 2009-2011, 2012-2014, 2015-2017, 2018-2020
- Melksham Family Chiropractic Centre: 2014-2016, 2017-2019
- Milton Chiropractic Clinic: 2013-2015, 2016-2018, 2018-2020
- Morningside Chiropractic: 2014-2016, 2017-2019
- Nailsea Chiropractic Clinic: 2017-2019
- Newcastle Chiropractic Clinic, Newcastle-under-Lyme: 2014-2016, 2017-2019
- New Malden Chiropractic Clinic: 2014-2016, 2017-2019, 2019-2021
- North Walsham Chiropractic Clinic: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- N8 Health, North Finchley: 2018-2020
- The Parker Clinic, Bishopston: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Park View Chiropractic Clinic, Alstone: 2018-2020
- Peak Chiropractic, Stoke on Trent: 2016-2018, 2018-2020
- Pembroke Chiropractic Clinic: 2019-2021
- Poise Health, Bristol: 2014-2016, 2017-2019
- Precision Chiropractic, Caerphilly: 2016-2018, 2019-2021
- Prime Therapy Clinic, Grantham: 2017-2019, 2019-2021
- Riverside Chiropractic Clinic, Aberdeed: 2017-2019
- Riviera Wellbeing Clinic, Paignton: 2015-2017, 2017-2019
- Salford City Chiropractic: 2016-2018, 2018-2020
- Saltash Chiropractic Clinic: 2017-2019
- Scotia Chiropractic, Haugh Head: 2014-2016, 2017-2019
- Scotia Chiropractic, Walkershaugh: 2014-2016, 2017-2019
- Sevenoaks Chiropractic Clinic: 2019-2021
- Shaw Chiropractic Clinic, Swindon: 2019-2021
- Shoreham Chiropractic Clinic: 2012-2014, 2015-2017, 2018-2020
- Skelian Chiropractic Clinic, Cheltenham: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Sloane Square Chiropractic: 2016-2018, 2019-2021
- Solent Sports Injury Clinic, Lee on the Solent: 2017-2019, 2019-2021
- Solihull Chiropractic Clinic: 2016-2018, 2019-2021
- Spinavita 2014-2016, 2016-2018, 2019-2021
- Spine Fine Chiropractic Clinic, Cross Hands: 2018-2020
- Stansted Chiropractic & Back Pain Clinic: 2008-2010, 2011-2013, 2014-2016, 2017-2019
- Staines Chiropractic Clinic: 2019-2021
- St Boswells Chiropractic Clinic: 2014-2016, 2017-2019
- Stockton Chiropractic Clinic, Stockton-on-Tees: 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Stoke-on-Trent Chiropractic and Wellness Clinic: 2017-2019
- Stowmarket Chiropractic Health Clinic: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Street Chiropractic Clinic, Street: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Sundial Chiropractic Clinic, St James’s Street, Brighton: 2009-2011, 2012-2014, 2014-2016, 2017-2019
- Sundial House Chiropractic Clinic, Queens Road, Brighton: 2009-2011, 2012-2014, 2014-2016, 2017-2019
- Sussex Chiropractic Clinic, Haywards Heat: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Sutton Chiropractic Clinic (The Chiltern Centre): 2009-2011, 2012-2014, 2015-2017, 2018-2020
- Taunton Chiropractic Neck & Back Pain Clinic: 2008-2010, 2011-2013, 2014-2016, 2017-2019
- The Village Chiropractic Clinic, Stafford: 2018-2020
- The Waldegrave Clinic, Teddington: 2018-2020
- Warrington Chiropractic Centre: 2018-2020
- Well Adjusted Health, Ashington: 2016-2018, 2019-2021
- Wellington Chiropractic Neck & Back Pain Clinic: 2014-2016, 2017-2019
- West Hallam Chiropractic Clinic: 2019-2021
- Westhill Chiropractic Clinic: 2016-2018, 2019-2021
- The Whitchurch Clinic: 2018-2020
- Wickford Chiropractic Clinic: 2007-2009, 2010-2012, 2013-2015, 2016-2018, 2019-2021
- Willow Chiropractic, Bedminster, Bristol: 2017-2019
- Willow Chiropractic, Clifton, Bristol: 2017-2019
- Willow Chiropractic, Emersons Green, Bristol: 2017-2019
- Willow Chiropractic, Nailsea, Bristol: 2017-2019
- Willow Chiropractic, Yate, Bristol: 2017-2019
- The Woodstock Chiropractor: 2018-2020