Grievance Policy

1. Purpose and scope

The Royal College of Chiropractors (RCC) is committed to fostering an environment of professionalism, mutual respect and accountability. This grievance policy outlines the process for employees, members and others to raise and resolve complaints, ensuring transparency, fairness, and consistency.

This policy applies to:

  • RCC employees, members, trustees and affiliates
  • Complaints related to RCC activities, policies, procedures, or behaviour of its representatives.
  • Issues concerning breaches of professional conduct, ethics, or standards.

Complaints against non-members or matters outside the RCC’s jurisdiction will not be considered under this policy.

2. Definition of a Grievance

A grievance is a concern, complaint, or dispute raised by an individual regarding an issue affecting their professional or academic environment, such as:

  • Discrimination, harassment, or bullying.
  • Breach of college policies or procedures.
  • Unfair treatment or disciplinary actions.
  • Workplace or study-related conflicts.

3. Principles

The grievance process will adhere to the following principles:

  • Fairness: All parties will be treated impartially and with respect.
  • Confidentiality: Information will be shared only with individuals directly involved in resolving the grievance.
  • Timeliness: Grievances will be addressed promptly within reasonable timeframes.
  • Transparency: Processes and outcomes will be clearly communicated.

4. Raising a Grievance

4.1 Informal Resolution
Complainants are encouraged to address grievances informally by discussing concerns directly withthe relevant individual(s). This step fosters mutual understanding and resolution without escalation.

4.2 Formal Submission
If informal resolution is unsuccessful or inappropriate, a formal grievance can be submitted in writing to the RCC Grievance Officer. This is normally the CEO, or the President if applicable.

The written grievance must include:

  • Name and contact details of the complainant.
  • Details of the grievance, including dates, locations, and involved parties.
  • Any evidence or documentation supporting the complaint.
  • Desired resolution or outcome.

5. Grievance Process

5.1 Acknowledgment
The RCC will acknowledge receipt of the grievance within 5 working days.

5.2 Initial Assessment
The Grievance Officer will conduct a preliminary review to:

  • Confirm the grievance falls within RCC’s remit.
  • Determine whether further investigation is required

5.3 Investigation
If an investigation is warranted:

  • An impartial investigator will be appointed.
  • Both the complainant and respondent will have the opportunity to present their accounts.
  • Evidence and documentation will be reviewed.

5.4 Outcome
The Grievance Officer will:

  • Communicate the decision in writing within 30 working days of receipt (or provide a timeline if more time is required).
  • Detail any actions to be taken, including corrective measures or sanctions, if applicable.

6. Appeals

If the complainant or respondent is dissatisfied with the decision, they may submit an appeal to the Grievance Officer within 14 working days of the decision. Appeals must explain the grounds for the appeal (e.g., procedural errors, new evidence, disproportionate outcomes).

The Grievance Officer will arrange for the appeal to be reviewed by an independent panel, and the final decision will be communicated within 21 working days of receiving the appeal.

7. Record-Keeping

All records related to grievances will be securely stored for a minimum of 5 years and handled in compliance with data protection regulations.

8. Policy Review

This policy will be reviewed every 3 years to ensure its effectiveness and alignment with best practices.

Approved by: Mark Gurden, President
Date: January 2025
Contact: For questions or concerns regarding this policy, please contact the CEO.